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What’s Wrong with the News?

The rise of data analytics has made journalists and their editors confident that they know what the people want. Why, then, did almost one-third of respondents to the Reuters Institute’s latest Digital News Report say that they regularly avoid news altogether?

OXFORD – The British public can’t get enough news about Brexit – at least, that’s what news platforms’ data analytics say. But, according to the Reuters Institute’s latest Digital News Report, 71% of the British public tries to avoid media coverage of the United Kingdom’s impending departure from the European Union. This disparity, which can be seen in a wide range of areas, raises serious questions about news organizations’ increasingly data-driven approach to reporting.

The rise of data analytics has made journalists and their editors confident that they know what people want. And for good reason: with a large share of news consumed on the Internet, media platforms know exactly which stories readers open, how much they read before getting bored, what they share with their friends, and the type of content that entices them to sign up for a subscription.

Such data indicate, for example, that audiences are interested in extraordinary investigative journalism, diet and personal-finance advice, and essays about relationships and family. They prefer stories with a personal angle – say, detailing an affected individual’s fate – rather than reports on ongoing conflicts in the Middle East or city hall coverage. And they are drawn to sensational stories – such as about US President Donald Trump’s scandals and antics – under “clickbait” headlines.

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